The answers
to your questions

Clear answers to frequently asked questions

I’ve never heard of Elite Comfort. Are you a new company?

No. We’re originally from the management team of Comfort Keepers, a provider of non-medical home care services that has been in business for more than 20 years. We created the Elite Comfort division exclusively for residents of Quebec

What do you mean by “home care”?

Home care refers to all types of care, whether medical or non-medical, that is provided to someone in his or her home.

What services do you offer?

Our services include care and support, meal preparation, light housekeeping, leisure activities and personal care, among others. We provide these services to people of every age, whether at home or in a care facility, such as a hospital, retirement home or convalescent home. Our services are available 24 hours a day, 365 days a year, with a minimum service call of 2 hours per visit (with the exception of in-home sample collection).

Who can benefit from your care and services?

Anyone can benefit from home care: children, adults and seniors. Some of our clients are recovering from an illness or operation, while others have reduced mobility or a disability. Some are suffering from dementia, while others need end-of-life care. Some of our clients simply want companionship or need help with certain household chores that are too difficult for them to do themselves.

Are your services and care available at all times?

We can provide our services whenever you need them. We work by the hour, on a day-to-day basis or for full days and nights. Everything is based on your needs, which we will define with you so we can create a personalized care plan. Our care and assistance services are available 24 hours a day, and we always have someone on call in case of emergency.

What qualities do you look for when selecting personnel?

We choose people who have experience and who care about the well-being of others. All of our caregivers are compassionate, professional, dedicated, resourceful and skilled.

Will we consistently have the same caregiver?

First of all, we always try to match our clients with caregivers whose personalities are compatible with theirs. For the most part, you’ll have a continual relationship with the same individual. However, if the professional can’t come to work on a given day for any reason, we’ll assign a secure replacement.

Is there a fee for an assessment or estimate?

No. The assessment of your needs is free.

Is financing available for the care and services you offer?

Yes. And we can help you learn more about it.

What areas do you serve?

All of our services are available in the entire province of Quebec. Please contact us for more information..

How do I get started?

Just contact us to schedule an introductory meeting.

What measures are you taking to protect your clients and employees from COVID-19?

All Elite Comfort care attendants meticulously follow the guidelines that have been established by the Board of Public Health:

  • Use of face coverings
  • Regular hand-washing protocols
  • Staying home from work if they have symptoms
  • PLEASE NOTE: employees taking care of patients infected with COVID-19 use all of the required personal protection equipment and do not visit uninfected persons on the same day.

Elite Comfort Health Care is a team of attentive people whose only objective is your well-being.